TERMS AND CONDITIONS
1.Identification
1.1. The Walker Tours LLC (hereinafter, TWT); with EIN 37-2091569; registered office at 1000 N. West Street, Suite 1200, Wilmington, Delaware, 19801, United States of America; telephone +1 786 761 7802; and e-mail address info@thewalkertours.com; is the owner of the website located at the following Internet address https://thewalkertours.com and its accounts on social networks (hereinafter, Website).
1.2. TWT is the owner of the following social network accounts: WhatsApp
1.3. The person accessing this Web Site (hereinafter, User), ensures that he/she is of the minimum legal age to grant consent in relation to the services of the information society. Otherwise, the User must refrain from accessing this Web Site.
2. Object
2.1. The purpose of these terms and conditions is to regulate the relationship between TWT and the User regarding access to this Website and the electronic contracting of services consisting of the purchase of tickets (access rights and complementary services) to the tours offered on this Website (hereinafter referred to as the Services).
2.2.By accessing this Website or contracting Services, the User expressly accepts all the clauses of these terms and conditions, of its política de privacidad,and of its política de cookiesThe User shall not accept any of the aforementioned clauses, as well as all those particular conditions included for the use of certain services. In the event of not accepting any of the aforementioned clauses, the User must refrain from accessing this Web Site and contracting the Services.
2.3. By accessing TWT's social network accounts, the User agrees to comply with the terms and policies of the same: WhatsApp
2.4. The User undertakes to observe and comply with any legal provision that may apply to access to this Website or to the contracting of the Services.
TWT reserves the right to change these terms and conditions at any time, so it is up to the User to review them before accessing this Website or contracting the Services.
3. Minors.
3.1. The contracting of Services to minors is prohibited.
3.2.TWT reminds Users who are responsible for minors that it is their sole responsibility to determine which services and content are or are not appropriate for the age of these minors, and that there are computer programs that allow filtering and blocking access to certain content and services.
4. Contents.
4.1. The contents made available to the User on this Web Site are from both own and third party sources.
4.2.TWT endeavors to ensure that the contents are of the highest possible quality and are reasonably up to date, but does not guarantee the usefulness, accuracy, completeness, relevance and timeliness of the contents.
4.3. The inclusion of content on this Website does not in any way constitute the provision of professional advice by TWT to the User.
4.4.TWT discourages the User from making decisions based on the information contained in the contents of this Website without obtaining appropriate professional advice.
4.5. TWT reserves the right to change the contents at any time.
5. Intellectual Property.
5.1. All contents of this Website are the property of TWT or have been transferred to it by their respective owners and are duly protected by intellectual property regulations (copyright and trademark).
5.2. Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialization of any content of this Website requires prior written authorization from TWT.
5.3. The contents outside TWT that may appear on this Website belong to their respective owners, being themselves responsible for any authorization to third parties.
6. Uses.
6.1. The User voluntarily and expressly accepts that the use of this Web Site is in any case under his sole and exclusive responsibility.
6.2. The User agrees not to engage in any conduct that could damage the image, interests and rights of TWT or third parties, or that could damage, disable or overload this Website, or that would prevent, in any way, the normal use of the Website.
6.3.TWT reserves the right to deny or withdraw access to this Website or not to allow the contracting of Services without prior notice, at its own request or that of a third party, to Users who do not comply with these clauses or with the specific conditions set forth for the use of certain services.
6.4. The User must provide personal data for the contracting of Services. The User shall be responsible for providing truthful and lawful information. As a consequence of the contracting, the User may be provided with a password for which he/she will be responsible, committing to make a diligent and confidential use of it.
6.5. The User agrees to make legal, appropriate and responsible use of the content and services offered by TWT through this Website.
6.6. TWT se reserva el derecho de retirar todos aquellos comentarios y aportaciones que vulneren el respeto a la dignidad de la persona, que sean discriminatorios, xenófobos, racistas, pornográficos, que atenten contra la juventud o la infancia, el orden o la seguridad pública o que, a su juicio, no resultaran adecuados para su publicación. En cualquier caso, TWT no será responsable de las opiniones vertidas por los usuarios a través de los foros, chats, u otras herramientas de participación.
7. SPAM.
7.1. The User is strictly prohibited from taking e-mail addresses from this Web Site to send advertising or promotional communications without having been previously requested or expressly authorized by the recipients thereof.
8.Responsabilities
8.1.TWT will take all actions within its power to ensure the proper functioning of this Website. However, taking into account the nature of the Internet and the fact that the operation of this Website may depend on the intervention of third parties, TWT shall not be liable for any inconvenience that may be caused to the User by the incorrect operation of the Website.
8.2.TWT disclaims any liability for any information published by third parties on this Website.
8.3. TWT assumes no responsibility whatsoever for the contents of third parties to which it redirects from this Website.
8.4. In the event that the User considers that there is any content on this Website that may be illegal, he/she should notify this by e-mail to the address info@thewalkertours.com.
8.5. Given the nature of the Internet, TWT cannot guarantee the absence of elements that may cause alterations in its computer system or in the User's computer system, and therefore assumes no liability for damages of any kind that may be due to these alterations.
9. Contracting process.
9.1. These general terms and conditions are written in Spanish, English, French, Italian and German.
9.2. Once the charge has been made by credit card payment corresponding to your reservation, you will receive a message confirming your reservation. This message will serve as proof of your reservation.
10. Payments
10.1.The Walker Tours owns the following websites with their respective policies
10.2. The following methods of payment for the Services are permitted:
- Paypal Account
- Credit card through Stripe
- Google Pay
- Apple Pay
10.3.The User who makes any payment for the Services via PayPal accepts the acuerdos legales para los servicios de PayPal.
10.4.The User who makes any payment for the Services through Stripe accepts the acuerdos legales para los servicios de Stripe.
10.5.The User who makes any payment for the Services through Google Pay accepts the acuerdos legales para los servicios de Google Pay.
The User who makes any payment for the Services through Apple Pay accepts the acuerdos legales para los servicios de Apple Pay.
11. Pricing.
11.1. The prices of the Services shall be those appearing on this Website.
11.2. The prices of the Services are indicated in the currency of the user's choice and include any applicable taxes or fees.
11.3. The total price of the Services, including taxes and applicable fees, will be indicated to the User at the time prior to proceeding with the contracting and payment thereof.
11.4. The information provided on the Services may contain a typographical error beyond TWT's control, which will be immediately corrected upon detection. If the typographical error refers to prices and the User has proceeded to purchase any of them as a result of the error, he/she will be informed immediately and will be entitled to cancel the purchase at no cost.
11.5. TWT reserves the right to change the prices of the Services at any time.
12. Withdrawal and cancellations.
12.1. The User does not have the right to withdraw from the contracting of the Services because they are services related to leisure activities that provide for a specific date or period of execution.
13. User's obligations and returns.
13.1. When the User completes the reservation process, he/she will be asked to fill out a form with personal information that must be completed in order to gain access to the monument.
13.2. The User is responsible for completing and submitting the personal data form required for access to the monument. In case of failure to submit personal data, TWT is not responsible, since the User will not be able to access the monument for reasons beyond TWT's control and the User's reservation is not entitled to a refund.
13.3. If the User does not send the requested personal data within thirty (30) minutes from the time of booking, tickets for access to the monument may not be available. In this case, the User will be offered several alternatives to visit the monument. In any case, the User's reservation is non-refundable.
13.4. In the event that the User sends the personal data later than thirty (30) minutes after the time of booking, TWT is not responsible for the availability of tickets for access to the monument, and the User's reservation is not entitled to a refund.
13.5. The User is responsible for providing a valid e-mail address for sending the reservation information and the monument access tickets. If the User provides an incorrect and invalid email address, the User will obviously not receive the reservation information or the monument access tickets. In this case, TWT is not responsible for the information provided by the User and the reservation is non-refundable.
14. Claims.
14.1. If the User wishes to make a complaint to TWT, he/she may send it to the e-mail address info@thewalkertours.com.
14.2. To process a complaint, the User must provide his/her full name, contact email address and an explanation of the facts giving rise to the complaint. He/she must also provide any supporting documentation or evidence that he/she deems appropriate.
14.3.TWT will respond to the User's complaint within one (1) month of receipt.
14.4. The User may also file complaints with the relevant consumer protection authorities.
15. Applicable Law and Jurisdiction.
15.1. These terms and conditions are subject to United States law.
15.2. Any dispute, controversy or claim arising out of or relating to these terms and conditions shall be submitted to the courts of the United States.
15.3. In the event that the User resides outside the United States, the courts of the United States shall have exclusive jurisdiction over any dispute, controversy or claim arising out of or relating to these terms and conditions.
16. Contacts.
16.1. To contact TWT, you may do so through the following means:
- Mailing address: 1000 N. West Street, Suite 1200, Wilmington, Delaware, 19801, United States of America.
- Telephone: +1 786 761 7802
- E-mail: info@thewalkertours.com
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