PRIVACY POLICY
1.Identification
1.1. The Walker Tours LLC (hereinafter, TWT); with EIN 37-2091569; registered office at 1000 N. West Street, Suite 1200, Wilmington, Delaware, 19801, United States of America; telephone +1 786 761 7802; and e-mail address info@thewalkertours.com ; is the owner of the website located at the following Internet address https://thewalkertours.com and its accounts on social networks (hereinafter, Website).
1.2.The Walker Tours owns the following websites with their respective policies
1.3. TWT is the owner of the following social network accounts: WhatsApp
1.4. The person accessing this Web Site (hereinafter, the User), assures that he/she is of the minimum legal age to grant consent in relation to the services of the information society.
1.5. By accessing this Web Site, the User expressly accepts all the clauses of its legal information, this privacy policy, of its términos y condiciones,and of its política de cookies, The User agrees to be bound by these terms and conditions, as well as any other specific conditions for the use of certain services. In the event of not accepting any of the aforementioned clauses, the User must refrain from accessing this Web Site.
2. Processing of personal data as the responsible party.
2.1. The following is further information on the various processing operations carried out by TWT as the data controller
| Treatment related to telephone calls. | |
|---|---|
| Who is responsible for the processing of your data? | TWT (more information in point 1.1). |
| For what purposes do we process your personal data? | We process the information you provide us, or authorize access, in order to manage your purchase of tickets (right of access and complementary services) to the tours offered on this Website purchase of tickets and send you communications related to our services through calls, emails, WhatsApp messages, or SMS. |
| How long will we keep your data? | Personal data is retained for the duration of your call, or for the minimum time necessary to comply with legal obligations. |
| What is the legitimacy for the processing of your data? | The legal basis for the processing of your data is your freely given consent or, where appropriate, being necessary for the satisfaction of legitimate interests pursued by the data controller. |
| To which recipients will your data be communicated? | No data is transferred to third parties, unless prior authorization, legal obligation or strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase, delete, and transfer your data, to limit and object to the processing of your data, and not to be subject to decisions based solely on the automated processing of your data, where applicable (more information in point 5). |
| What data must be provided? | You are not required to provide any contact information for telephone calls. |
| Treatment related to e-mails. | |
|---|---|
| Who is responsible for the processing of your data? | TWT (more information in point 1.1). |
| For what purposes do we process your personal data? | We process personal data for the purpose of managing the information provided in your e-mail. |
| How long will we keep your data? | Personal data is retained for the duration of your e-mail address, or for the minimum time necessary to comply with legal obligations. |
| What is the legitimacy for the processing of your data? | The legal basis for the processing of your data is your freely given consent. |
| To which recipients will your data be communicated? | No data is transferred to third parties, unless prior authorization, legal obligation or strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase, delete, and transfer your data, to limit and object to the processing of your data, and not to be subject to decisions based solely on the automated processing of your data, where applicable (more information in point 5). |
| What data must be provided? | You are not required to provide any contact information via e-mail. |
| Treatment related to participation in social networks. | |
|---|---|
| Who is responsible for the processing of your data? | TWT (more information in point 1.1). |
| For what purposes do we process your personal data? | We process the information you provide us, or authorize access, for the purpose of managing contacts in social networks. |
| How long will we keep your data? | The personal data you provide will be retained while your communication is being handled, or for the minimum time necessary to comply with legal obligations. |
| What is the legitimacy for the processing of your data? | The legal basis for the processing of your data is your freely given consent. |
| To which recipients will your data be communicated? | No data is transferred to third parties, unless prior authorization, legal obligation or strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase, delete, and transfer your data, to limit and object to the processing of your data, and not to be subject to decisions based solely on automated processing of your data, where applicable (more information in point 5). |
| What data must be provided? | You are not required to provide any information to contact us through social networks. |
| Treatment related to the ticket reservation section. | |
|---|---|
| Who is responsible for the processing of your data? | TWT (more information in point 1.1). |
| For what purposes do we process your personal data? | Tratamos la información que nos facilite, o autorice el acceso, con la finalidad de gestionar su compra de entradas (derecho de acceso y servicios complementarios) a los tours ofertados en este Sitio Web adquisición de entradas y enviarle comunicaciones relativas a esta gestión mediante llamadas, correos electrónicos, mensajes de WhatsApp, o SMS. |
| How long will we keep your data? | Los datos personales se conservan mientras se gestiona su reserva de entradas, o durante el tiempo mínimo necesario para cumplir con las obligaciones legales. |
| What is the legitimacy for the processing of your data? | No se ceden datos a terceros, salvo autorización previa, obligación legal o que sea estrictamente necesario para cumplir con el fin, como la comunicación al gestor del monumento. |
| To which recipients will your data be communicated? | No data will be transferred to third parties, unless required by law or with your prior authorization. |
| What are your rights when you provide us with your data? | Tiene derecho a presentar una reclamación ante una autoridad de control, a retirar su consentimiento, de acceso, rectificación, supresión y portabilidad de sus datos, de limitación y oposición a su tratamiento, así como a no ser objeto de decisiones basadas únicamente en el tratamiento automatizado de sus datos, cuando procedan (más información en el punto 5). |
| What data must be provided? | Los campos del formulario marcados como obligatorios han de completarse obligatoriamente por motivos de seguridad, de no completarse estos campos no se permite enviar la solicitud de información. |
| Processing of requests for information. | |
|---|---|
| Who is responsible for the processing of your data? | TWT (more information in point 1.1). |
| For what purposes do we process your personal data? | We process the information you provide us, or authorize access, in order to manage your request for information. |
| How long will we keep your data? | Personal data is retained while your ticket reservation is being processed, or for the minimum time necessary to comply with legal obligations. |
| What is the legitimacy for the processing of your data? | The legal basis for the processing of your data is to be necessary for the implementation of pre-contractual measures at the request of the data subject. |
| To which recipients will your data be communicated? | No data will be transferred to third parties, unless required by law or with your prior authorization. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase, delete, and transfer your data, to limit and object to the processing of your data, and not to be subject to decisions based solely on the automated processing of your data, where applicable (more information in point 5). |
| What data must be provided? | The fields of the form marked as mandatory must be completed for security reasons, if these fields are not completed the request to keep you informed will not be allowed to be sent. |
3.Social networks.
3.1. By accessing TWT's accounts on social networks, the User agrees to the processing of his/her personal data by the social networks in accordance with their privacy policies: WhatsApp
4. Warranty.
4.1. The User guarantees that the data provided are true, accurate, complete and up to date, being responsible for any damage or loss, direct or indirect, that may be caused as a result of the breach of such obligation.
4.2. In the event that the data provided belong to a third party, the User guarantees that he/she has informed the third party and obtained his/her authorization to provide his/her personal data to TWT.
5. Rights
5.1. The rights that assist the User as interested party involve:
- Right of access: the right to obtain confirmation as to whether or not personal data concerning him/her are being processed and, if so, the right of access to personal data.
- Right of rectification: the right to obtain without undue delay the rectification of inaccurate personal data concerning him/her, and to have incomplete personal data completed, including by means of an additional declaration.
- Right of deletion: the right to obtain without undue delay the deletion of personal data concerning him/her.
- Right to limitation of processing: the right to obtain the limitation of data processing.
- Right to data portability: the right to receive personal data concerning him/her in a structured, commonly used and machine-readable format and to transmit it to another data controller without being prevented from doing so by the data controller to whom it was provided.
- Right to object: the right to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him or her.
- Automated individual decisions, including profiling: the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects on him or her or similarly significantly affects him or her.
- Right to withdraw consent: the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of the processing based on the consent prior to its withdrawal.
5.2. The User may exercise his/her rights before TWT by writing to dpo@thewalkertours.com.
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